Please check your estimate for accuracy before paying and placing your order. Any mistake on an invoice is the responsibility of the customer. There are no claims on merchandise after 10 days of receipt. In the event that a mistake is made on our end we will replace the item at no charge.

Artwork fees will be charged on an if-needed basis. If you have a design/artwork question, please discuss with your sales rep.

There may be additional fees for image redraws if you can’t provide vector artwork when needed. If you have the vector artwork for your sponsors logos please email your rep for use in your design.

Typical orders leave our facility in 15 business days after receiving your final artwork approval and payment. During our peak season (January-June) we experience a large volume of orders and it may lengthen production time. If your order has taken longer than 15 business days, you can contact your sales rep via phone or email. They should be able to tell you the date your items were printed, pressed and cut out. When your order ships you will automatically receive an email with the tracking information.

Yes, most items we sell can be rushed. Some items are available in as fast as 7 days! Please contact a sales rep for more information at (414) 727-0415 or contact us by email at sales@ontal.com

Yes, after placing your order you will receive an email from our site with your order information.